Enterprise Management Practice
Today's challenge for the IT professional is to operate a multiple platform production environment where reliability, performance, security, recovery and cost to the business unit are superior to past delivery. Future needs will require adding new applications and services to the production environment that are commonplace and non-disruptive. Sound enterprise management practices are essential for an IT group to effectively deliver service to meet the new business demands.
RZ & Associates has professionals with proven experience that can provide your IT organization with the guidance and support to refine or develop your enterprise management practice with the following services.
Assessment Service: RZ & Associates can provide an independent assessment of
any current enterprise management services. We can determine if your IT organization
is operationally prepared for an effective enterprise management operation. Using the
International Organization for Standardization (ISO) Fault, Configuration, Accounting,
Performance, Security (FCAPS) model as our methodology, RZ & Associates will
independently assess your capabilities against industry standards.
Fault Management Service: RZ & Associates provides a comprehensive set of
fault management services that assist the IT group in developing effective service monitoring,
incident reporting and fault prevention capabilities.
Configuration Management Service: Configuration management includes developing
and implementing a set of tools that monitor and control the environment, and all
extensions or reductions represented in areas of change management, workload management,
resource management, asset tracking and operational acceptance. Our consultants will
provide the tools and processes for a successful configuration management service.
Accounting Management Service: Accounting management is a collection of tools
and processes that enable the utilization of the components in an environment to be
measured, and the appropriate costs to be determined and charged to the resource consumer.
RZ & Associates has the ability to create and link all the key components of a
successful Accounting Management system.
Performance Management Service: RZ & Associates has proven experience
establishing effective performance management services that provide application monitoring,
system performance, capacity management, stress testing and service level management.
Security Management Service: One of the most important mission critical
components of any IT group is security management. RZ & Associates has extensive
experience in, and can assist you with, all areas of system security, user account security
and security administration.